Clients are supported by dedicated, qualified support workers who are committed, friendly and experienced in providing services to people with disabilities. Employees are appropriately trained to suit the needs of clients and undertake regular training to ensure they provide the best quality of support 24 hours a day, 7 days a week and at Day Options.

All employees are required to have or be working towards:

• Certificate III in Individualised Support (Disability or Community Services)
• Current Senior First Aid Certificate (mandatory)
• Current Manual Handling Certificate (mandatory)
• Valid DCSI Clearance, either Disability or Child-related (mandatory)

Additional training in medication administration or other complex needs is provided to employees when supporting people with these requirements.